Terms & Conditions and General Product Information – Updated November 2023
– | CUSTOM ORDERS | –
Custom = Unique, and a lot of time, planning and effort goes into making custom orders, as such, a non-refundable deposit may be required upon making the booking – this allows us to purchase any required materials for your order &/or secure the date of your venue installation &/or create custom designs / initial mockups. Your booking is not confirmed until the deposit payment is received.
No returns or refunds will be accepted on custom items – I mean, we can’t sell your uniquely personalised item to anyone else now can we?
**Printed Items: Full payment is required prior to going to print regardless of date on the invoice. No changes can be made to artwork after approval has been provided and artwork has been sent to print.
**Other Items (Non Printed): Full payment is required to be paid five (5) days prior to pickup / delivery / installation of work regardless of date on the invoice. Nutmeg Creative reserves the right not to install or provide work that has not been paid for.
Nutmeg Creative will not be responsible for any incorrect custom items, typographical errors, change of mind or just because you ‘don’t like’ the finished product.
Should materials not be able to be sourced to fulfil the custom order, the order will be cancelled and a full refund will be made to the customer – in this event all endeavours will be made to contact you as soon as possible or an agreed alternative will be supplied – We want to make sure we’re both on the same page and happy with our work.
> Revisions
Clients will be provided with a digital mockup of their designs and have two (2) rounds of revisions for any requested changes.
Any further revisions may incur further charges, based on an hourly rate of $65.00 AUD. This will be charged at the discretion of Nutmeg Creative will communicated accordingly.
> Copyright
Clients should ensure that any custom order requests don’t infringe copyright. It is the clients responsibility to seek permission where required use any copyrighted works. Nutmeg Creative takes no responsibility for any client orders that inadvertently infringe copyright.
All copyright for original works remains the property of Nutmeg Creative.
> Rush Fee
Any custom work deemed as urgent and required to take priority over other work or where installations are booked at short notice may be subject to a ‘Rush Fee’. A ‘Rush Fee’ is charged at 30% of the full fee rate of the total price of the items ordered. Nutmeg Creative will determine where a ‘Rush Fee’ applies and will communicate accordingly.
> Acknowledgement
By making your deposit &/or balance &/or full payment you are acknowledging that the order you are placing is a custom, handmade piece and due to the custom, handmade nature of the work there may be slight variations in the finished product, including but not limited to colour, size and texture – as much as I wish I was a computer, I simply can’t produce a handwritten piece identical to a computer generated one – that’s what printers are for. Small amendments may be required and are only made to enhance the piece. The best endeavours will be made to ensure that the piece is completed as agreed.
> Share the love
Where relevant, a discrete Nutmeg Creative logo may be placed on the original work and it would be really cool of you to credit our work if re-posting or sharing on social media.
– | CUSTOM DEMIN JACKETS | –
Nutmeg Creative recommends that hand lettered / painted jackets be cold washed only and the hand lettered / painted section should not be ironed.
As with any hand lettered / painted product, I am not a computer, so can’t ‘print’ to a computer generated standard, but I will endeavour to paint as closely as possible to the agreed specifications. Nutmeg Creative will not be responsible for any incorrect custom items, typographical errors, change of mind or just because you ‘don’t like’ the finished product.
If you give us your jacket or signage to letter on, remember you are agreeing to us applying actual paint to it and changing it, sometimes beyond your repair.
> Jacket supplied by client
The jacket should be supplied by the client in the pre-washed and ironed condition.
> Jacket supplied by Nutmeg Creative
The client would need to provide size of jacket. Jacket would be sourced from Kmart, H&M, Big W or similar depending on availability and would be at the discretion of Nutmeg Creative. Design of jacket and denim wash will vary. Jacket would be pre-washed, ironed, etc for the client prior to application of hand lettering – please take this into consideration when providing the size.
– | WHOLESALE | –
Confidential Commercial Information
All information, including pricing is commercial in confidence and is not to be shared without the express written permission of Nutmeg Creative.
Distributor: Nutmeg Creative
ABN: 47 838 266 536
Owner & Operator: Kirstyn Davey
Location: Plympton Park SA 5038
Contact email address: hello@nutmegcreative.com.au
Minimum Total Order Amount
$100.00 AUD (unless otherwise agreed)
Minimum Quantities (Per design ordered)
Greetings Cards: 5
Tote Bags: 3
Gift Tags: 5
Hand Painted Doormats: 1
Starter Packs: 1 per pack ordered
> 1.0 Eligibility & Registration
It is a condition of wholesale stockist registration that you are an Australian based retail or online business with a valid ABN.
All stockists must register on the Nutmeg Creative Wholesale Portal accessible via https://nutmegcreative.com.au/wholesale/ and submit a stockist application for consideration by Nutmeg Creative. Any ‘in person’ orders will automatically be set up with a registration / login and details will be forwarded via email.
Whilst we do not currently have strictly imposed postcode or other area exclusivity/restrictions, Nutmeg Creative reserves the right to deny an application based on the number of approved stockists already in an area.
> 2.0 Ordering
All orders must be placed through the Nutmeg Creative Wholesale Portal accessible via https://nutmegcreative.com.au/wholesale/with the exception of ‘in person’ orders which may be placed through the ‘Wholesale Order Form’. A copy of the Wholesale Order Form will be emailed to the purchaser for their records within 24 hours of the ‘in person’ order being made.
> 3.0 Payment
Prices are listed in AUD excluding GST, due to the current size of Nutmeg Creative we do not incur GST. Payment is required to be made at the time of placing your order, unless agreed otherwise in writing.
For ‘In person orders’ a minimum non-refundable deposit of 20% must be made at the time of placing the order. The balance will be invoiced via the provided email address with full payment required prior to the order being dispatched.
Should you wish to make payment via direct deposit, please forward a screenshot of your complete order, including all items from the online checkout and email to hello@nutmegcreative.com.au
An invoice will be forwarded to you within 48 hours. Full payment is required prior to your order being dispatched.
A merchant fee of 1.9% may be applied to purchases made by credit card.
> 4.0 Postage / Delivery / Shipping
Postage / Delivery / Shipping will be made via Australia Post (or alternative where required) based on weight and charged in AUD with a minimum charge of $16.50. In some cases, hand delivery within the Adelaide Metropolitan Area may be available at Nutmeg Creative’s discretion. Starter Packs do not incur postage fees.
Once items have been dispatched, Nutmeg Creative will not be liable for any shipping delays or damage. Should you wish for shipping insurance to be added to your order, please contact helllo@nutmegcreative.com.au within 24 hours of placing your order. Additional fees may apply.
> 4.1 Free Delivery on your first wholesale order
Upon successfully becoming a Nutmeg Creative Stockist you will be given a unique one-off discount code for free shipping / delivery on your first wholesale order. Alternatively, the code “FIRSTORDER” can be applied for free shipping / delivery on your first wholesale order. Please enter this code at the checkout as it cannot be applied retrospectively.
> 4.2 Free Domestic Postage for orders over $350 in total (within Australia)
Nutmeg Creative offers free Australian domestic postage for orders over $350 AUD, excluding postage. For all orders below $350 AUD in total, the postage cost is incurred by the retailer as per section 4.0
> 5.0 Turnaround times
Unless items are currently held in stock, an order will be placed with our local print supplier, turnaround times will depend on amount ordered. All efforts will be made for a speedy turnaround time. For Greeting Cards, 1-3 weeks is generally standard from order placement date to the date your order is dispatched. For Tote Bags this can vary depending on stock levels, approximately 2-12 weeks.
> 6.0 Packaging
All products are to be sold and displayed in their original packaging, with the exception of ‘store / display copies’ of relevant stationery. Greeting cards may also be displayed and sold with or without the cello sleeve.
> 7.0 Cancellations
Any cancellations made by the purchaser are to be submitted in writing via email to hello@nutmegcreative.com.au within 24 hours of placing an order.
Nutmeg Creative maintains the authority to cancel any order and issue a full refund at its discretion. Any misuse of the Wholesale Online Platform, including orders not placed in good faith may result in the cancellation of subsequent orders.
> 8.0 Returns
Returns are not accepted unless the item is faulty in accordance with Australian consumer law. Please contact hello@nutmegcreative.com.au to rectify any issues.
> 9.0 Imagery
Photos and online imagery are for illustrative purposes only, final products may vary.
> 10.0 General
Nutmeg Creative maintains full discretion to vary the terms & conditions at any time. Nutmeg Creative will not be responsible for any direct or indirect loss, damages or claims caused by or in connection with any order.
– | HIRE ITEMS | –
> Hire Period
Hire period is up to 6 days (incl. weekend) e.g. Collect on Thursday and return by Tuesday. Additional fees may apply for late return or for hire periods over 6 days.
> Free Easel Hire
Free easel hire may be available when you hire any extra-large or large sign (excluding free standing signs e.g. A-Frames). Availability is on a first come basis. 2 matching wooden artists easels and 2 floor easels are available.
> Pick up / Return
Collection / Return is available from Plympton Park, South Australia. Available hours may vary, after hours and Friday through Sunday is preferable. Collections / Returns are required to be confirmed in advance.
> Delivery
Delivery may be available and charges apply for all deliveries – the cost of which is determined by delivery location. Styling is not included. At this stage we cannot deliver items outside of the Adelaide Metropolitan area.
> Enquiry
To enquire about signage hire, use the contact form on our website or email us at hello@nutmegcreative.com.au telling us what items you’re after along with the date required. We will respond via email to let you know if the pieces are available and will provide payment details.
> Booking & Payment
Full payment is required to secure the hire booking. An invoice will be sent by email with payment details. Pieces cannot be reserved until full payment has been received.
> Damage / Loss / Breakage
At the time of hire you will be charged a refundable bond, this will be listed on your invoice – the cost of which will vary depending on items hired. This bond will be returned to you via EFT or Credit Card refund (depending on how maybe was originally made) upon return of pieces in the condition in which they were hired to you. Any damage / loss or non-return of pieces must be paid for by the hirer at a fee as determined by Nutmeg Creative, this fee may be in the form of retaining a portion or full amount of the bond paid and may also include a re-stock fee if signage is beyond repair.
> Safe Usage
The hirer is responsible for ensuring that all items are used in a safe manner. Signage / items are intended for indoor use only unless labelled otherwise. Items should not be left in the elements. Avoid getting the signage / items wet.
Nutmeg Creative will not be responsible for any direct or indirect loss, damages or claims caused by or in connection with any order.
Hire items remain the property of Nutmeg Creative, PO Box 3012, Plympton Park SA 5038
– | IMAGERY & PHOTOGRAPHY | –
Nutmeg Creative reserves the rights to use any imagery of any Nutmeg Creative products including the re-posting of images on social media. We wanna share your awesome pics, so get tagging folks!
– | COPYRIGHT | –
All copyright for original works remains the property of Nutmeg Creative.
– | ITEM USAGE & GENERAL SAFETY | –
You are responsible for ensuring that all items are used in a safe manner. Signage is intended for indoor use only, items should not be left in the elements – avoid getting your signage wet – think Gremlins (well maybe just running paint).
Nutmeg Creative will not be responsible for any direct or indirect loss, damages or claims caused by or in connection with any order.
– | RETURNS & EXCHANGES | –
Unfortunately due to the custom nature of a lot of our products we are not able to accept returns, except where required under law. Sally & John don’t really want a sign that says Jenny & Patrick at their wedding… I’ve asked…
Nutmeg Creative reserves the right to update any Terms & Conditions and General Product Information from time to time as required.
– | PRIVACY POLICY | –
Last Updated: 8 November 2023
1. We respect your privacy
a. We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
b. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
c. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
d. You may contact us in writing at hello@nutmegcreative.com.au for further information about this Privacy Policy.
2. What personal information is collected
a. We will, from time to time, receive and store personal information you submit to our website, provide to us directly or give to us in other forms.
b. You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates and process your product or service order.
c. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions.
d. Additionally, we may also collect any other information you provide while interacting with us.
e. We do not hold any financial information that belongs to you; however, you should be aware that you may be providing financial information to a third party billing service to whom you may be directed at the time of agreeing to a service or purchasing a product on our website. Please ensure that you have thoroughly read their terms and conditions prior to the use of their services, as information provided to a third party is subject to their terms and conditions and not these.
3. How we collect your personal information
a. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
b. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
4. How we use your personal information
a. We may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services, and opportunities available to you.
b. We will use personal information only for the purposes that you consent to. This may include to:
i. provide you with products and services during the usual course of our business activities;
ii. administer our business activities;
iii. manage, research and develop our products and services;
iv. provide you with information about our products and services;
v. communicate with you by a variety of measures including, but not limited to, telephone, email, SMS or mail; and
vi. investigate any complaints.
c. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
d. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
e. If there is a change of control in our business or a sale or transfer of business assets, We reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
a. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
b. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.
6. Security of your personal information
a. We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
b. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the relevant law and that have adequate technical measures in place to protect personal information against unauthorised use, loss, and theft.
c. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this privacy policy.
7. Access to your personal information
a. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable to the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at hello@nutmegcreative.com.au
b. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
8. Complaints about privacy
- a. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to hello@nutmegcreative.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
- a. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
a. When you visit our website
When you visit our website www.nutmegcreative.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
b. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
11. Use of Cookies
a. What is a Cookie?
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. Most Internet browsers support cookies, however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.
b. Why do we use cookies?
We use cookies to learn how you interact with our content and to improve your experience when visiting our website. For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit our website. We also use cookies to help us with geolocation tracking to present you with more relevant information. Additionally, cookies allow us to serve you specific content, such as videos on our website. We may employ the learnings of your behaviour on our website to serve you with targeted advertisements on third-party websites in an effort to “re-market” our products and services to you.
c. What types of cookies do we use?
(i) First-Party and Third-Party Cookies – we use both first-party and third-party cookies on our website. First-party cookies are cookies issued from our domain that are generally used to identify language and location preferences or render basic site functionality. Third-party cookies belong to and are managed by other parties, such as our service providers. These cookies may be required to render certain forms within our website.
(ii) Session Cookies – Session cookies are temporary cookies that are used to remember you during your visit to the website, and they expire when you close the web browser.
(iii) Persistent Cookies – Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behaviour to establish visit patterns so that we can improve our website functionality for you and others who visit our website. These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.
d. How are cookies used for advertising purposes?
Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site. Although we do not use cookies to create a profile of your browsing behaviour on third-party sites, we do use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers. You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies.
e. How are third party cookies used?
For some of the functions within our website we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies, and we encourage you to consult the privacy policies of these third party vendors on their websites for information regarding their use of cookies.
f. How do we reject and delete cookies?
You can choose to reject or block all or specific types of cookies set by virtue of your visit to our website by clicking on the cookie preferences on our website. You can change your preferences for our website and/or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish for cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our website but some of the functions may not work correctly. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.