Terms & Conditions and General Product Information – Updated January 2020
– | Custom Orders | –
Custom = Unique, and a lot of time, planning and effort goes into making custom orders, so a non-refundable 50% deposit is required upon making the booking – this allows us to purchase any required materials for your order &/or secure the date of your venue installation. Your booking is not confirmed until the deposit payment is received and a booking confirmation is provided to you – that’s the little email that says you’re in the Nutmeg fam! No returns or refunds will be accepted on custom items – I mean, we can’t sell your uniquely personalised item to anyone else now can we?
Should materials not be able to be sourced to fulfil the custom order, the order will be cancelled and a full refund will be made to the customer – in this event all endeavours will be made to contact you as soon as possible or an agreed alternative will be supplied – We want to make sure we’re both on the same page and happy with our work.
The balance of payment is required to be paid five (5) days prior to pickup / delivery / installation of work. Nutmeg Creative reserves the right not to install or provide work that has not been paid for.
Nutmeg Creative will not be responsible for any incorrect custom items, typographical errors, change of mind or just because you ‘don’t like’ the finished product.
Clients should ensure that any custom order requests don’t infringe copyright. It is the clients responsibility to seek permission where required use any copyrighted works. Nutmeg Creative takes no responsibility for any client orders that inadvertently infringe copyright.
> Rush Fee
Any custom work deemed as urgent and required to take priority over other work or where installations are booked at short notice may be subject to a ‘Rush Fee’. A ‘Rush Fee’ is charged at 30% of the full fee rate of the total price of the items ordered. Nutmeg Creative will determine where a ‘Rush Fee’ applies and will communicate accordingly.
By making your deposit &/or balance &/or full payment you are acknowledging that the order you are placing is a custom, handmade piece and due to the custom, handmade nature of the work there may be slight variations in the finished product, including but not limited to colour, size and texture – as much as I wish I was a computer, I simply can’t produce a handwritten piece identical to a computer generated one – that’s what printers are for. Small amendments may be required and are only made to enhance the piece. The best endeavours will be made to ensure that the piece is completed as agreed.
> Share the love
Where relevant, a discrete Nutmeg Creative logo may be placed on the original work and it would be really cool of you to credit our work if re-posting or sharing on social media.
– | Custom Denim Jackets | –
Nutmeg Creative recommends that hand lettered / painted jackets be cold washed only and the hand lettered / painted section should not be ironed.
As with any hand lettered / painted product, I am not a computer, so can’t ‘print’ to a computer generated standard, but I will endeavour to paint as closely as possible to the agreed specifications. Nutmeg Creative will not be responsible for any incorrect custom items, typographical errors, change of mind or just because you ‘don’t like’ the finished product.
If you give us your jacket or signage to letter on, remember you are agreeing to us applying actual paint to it and changing it, sometimes beyond your repair.
> Jacket supplied by client
The jacket should be supplied by the client in the pre-washed and ironed condition.
> Jacket supplied by Nutmeg Creative
The client would need to provide size of jacket. Jacket would be sourced from Kmart, H&M, Big W or similar depending on availability and would be at the discretion of Nutmeg Creative. Design of jacket and denim wash will vary. Jacket would be pre-washed, ironed, etc for the client prior to application of hand lettering – please take this into consideration when providing the size.
– | Hire Items | –
> Hire Period
Hire period is up to 6 days (incl. weekend) e.g. Collect on Thursday and return by Tuesday. Additional fees may apply for late return or for hire periods over 6 days.
> Free Easel Hire
Free easel hire may be available when you hire any extra-large or large sign (excluding free standing signs e.g. A-Frames). Availability is on a first come basis. 2 matching wooden artists easels and 2 floor easels are available.
> Pick up / Return
Collection / Return is available from Plympton Park, South Australia. Available hours may vary, after hours and Friday through Sunday is preferable. Collections / Returns are required to be confirmed in advance.
Delivery may be available and charges apply for all deliveries – the cost of which is determined by delivery location. Setup or Styling is not included. At this stage we cannot deliver items outside of the Adelaide Metropolitan area.
To enquire about signage hire, use the contact form on our website or email us at firstname.lastname@example.org telling us what items you’re after along with the date required. We will respond via email to let you know if the pieces are available and will provide payment details.
> Booking & Payment
Full payment is required to secure the hire booking. An invoice will be sent by email with payment details. Pieces cannot be reserved until full payment has been received.
> Damage / Loss / Breakage
At the time of hire you will be charged a refundable bond, this will be listed on your invoice – the cost of which will vary depending on items hired. This bond will be returned to you via EFT upon return of pieces in the condition in which they were hired to you. Any damage / loss or non-return of pieces must be paid for by the hirer at a fee as determined by Nutmeg Creative, this fee may be in the form of retaining a potion or full amount of the bon paid and may also include a re-stock fee if signage is beyond repair.
> Safe Usage
The hirer is responsible for ensuring that all items are used in a safe manner. Signage / items are intended for indoor use only unless labelled otherwise. Items should not be left in the elements. Avoid getting the signage / items wet.
Nutmeg Creative will not be responsible for any direct or indirect loss, damages or claims caused by or in connection with any order.
Hire items remain the property of Nutmeg Creative, PO Box 3012, Plympton Park SA 5038
– | Wholesale Orders | –
Wholesale Terms & Conditions can be found on the wholesale order form. Please contact us via email@example.com should you be interested in becoming a stockist and joining the Nutmeg fam! We’d love to have you!
– | Silicone Bead Products | –
We source our silicone beads for a supplier who uses reputable manufacturers and who has independently tested and certified their silicone beads to ensure they comply with the Australian safety standards (AU/NZS ISO 8124.3:2012) relating to the migration of certain elements. The suppliers website states that their silicone beads are free from BPA, Lead, Mercury, PVC, Latex, Phthalates and Cadmium.
> Silicone Bead Product Safety
PLEASE NOTE that these products are NOT sold as Teething Toys or Teething Jewellery and should be kept out of the reach of small children. It is intended that these products are for adult wear and use only. DO NOT allow small children to play with these items as they contain small beads that may pose a choking hazard and the cord may pose a strangulation hazard. You should inspect your piece regularly for signs of wear or breakage. DO NOT use a product that has signs of wear or breakage.
In short, don’t give these things to your kids to play with – we’re not Santa’s workshop and don’t make toys!
– | Imagery & Photography | –
Nutmeg Creative reserves the rights to use any imagery of any Nutmeg Creative products including the re-posting of images on social media. We wanna share your awesome pics, so get tagging folks!
– | Copyright | –
All copyright for original works remains the property of Nutmeg Creative.
– | Item Usage & General Safety | –
You are responsible for ensuring that all items are used in a safe manner. Signage is intended for indoor use only, items should not be left in the elements – avoid getting your signage wet – think Gremlins (well maybe just running paint).
Nutmeg Creative will not be responsible for any direct or indirect loss, damages or claims caused by or in connection with any order.
– | Returns & Exchanges | –
Unfortunately due to the custom nature of a lot of our products we are not able to accept returns, except where required under law. Sally & John don’t really want a sign that says Jenny & Patrick at their wedding… I’ve asked…
Nutmeg Creative reserves the right to update any Terms & Conditions and General Product Information from time to time as required.
– | Privacy Blah Blah (Not Radio Gaga) | –
Effective date: January 04, 2019
Nutmeg Creative (“us”, “we”, or “our”) operates the www.nutmegcreative.com.au website (the “Service”).
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Nutmeg Creative uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.
Disclosure Of Data
Nutmeg Creative may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Nutmeg Creative
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: firstname.lastname@example.org